Terms of Service

These terms govern your use of Seren, the AI workspace available at seren.im and through the Seren browser extension. By creating an account or using the service you agree to them.

1. The service

Seren provides access to third-party AI models through one workspace, together with features such as Fusion Mode, artifacts, agents, image generation, translation, memory and team workspaces. Features evolve; we may add, change or retire functionality as the product develops.

2. Your account

• Provide accurate information and keep your credentials secure. Two-factor authentication is available and recommended.
• You are responsible for activity under your account.
• One person per account; team plans exist for sharing access across an organization.

3. Plans, credits and billing

• Every plan includes a monthly allowance of credits that meters AI usage. Credit costs are shown transparently, and usage pauses when credits run out; there are no surprise overage charges.
• Unused credits reset at the start of each monthly period and do not roll over.
• Paid subscriptions are billed through Stripe and renew automatically until cancelled. You can cancel any time from the billing page; access continues until the end of the paid period.
• Team plans are billed per seat; the organization owner manages seats and receives invoices.

4. Acceptable use

You agree not to:

• use the service for unlawful activity or to create content that is illegal;
• attempt to access other users' data or circumvent security, rate limits or metering;
• resell or provide automated third-party access to the service without our agreement;
• violate the usage policies of the underlying AI providers, which apply to the outputs you generate.

5. Your content and AI output

• Content you create remains yours. You grant us the limited licence needed to store and process it in order to run the service (for example, sending your prompt to the model you selected).
• Subject to the providers' terms, you may use the outputs you generate. You are responsible for how you use them.
• AI output can be wrong. Responses are generated by statistical models and may be inaccurate, incomplete or outdated. They are not professional, legal, medical or financial advice; verify anything that matters.

6. Browser extension

The Seren Chrome extension runs in your browser and talks to the same account. When you ask it to summarize or analyze a page, the page content you select (or the page you are viewing) is sent to our servers and, as needed for the answer, to the model provider. Page content is not used for anything else and is not shared with third parties beyond that purpose. Site-by-site controls in your client profile let you turn these features off per website.

7. Social publishing

The Social Suite can draft, schedule and publish content to social accounts you connect (for example Facebook, Instagram, X or LinkedIn). You keep full responsibility for what you publish: approve every plan and post, follow each platform's rules, and ensure you have the rights to the content. Nothing publishes without your approval unless you explicitly graduate a post type to automatic publishing, which you can revoke at any time. Disconnecting an account stops all future publishing to it.

8. Teams

In a team workspace the organization owner controls seats, membership and billing. Individual members' conversations remain private to them. If your seat is removed, your account reverts to its personal plan.

9. Termination

You may stop using Seren and request account deletion at any time. We may suspend or terminate accounts that violate these terms, abuse the platform or create risk for other users, with notice where reasonable.

10. Disclaimers and liability

The service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, our total liability for any claim arising from the service is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.

11. Governing law

These terms are governed by the laws of the Province of Ontario and the laws of Canada applicable in it.

12. Changes

We may update these terms as the product evolves. Material changes will be reflected in the date above, and continued use after a change means you accept the updated terms. Questions? Use the contact form.